Guarantee Policy – Returns and Replacements
Healthy Vapes
Liquids Guarantee:
We guarantee you will be satisfied with Healthy Vapes liquids, or we will
refund your purchase price, or replace your product, at your discretion. Our
guarantee lasts 60 days. If 60 days have gone by since your purchase,
unfortunately, we can’t offer you a refund or exchange. To be eligible for a
refund, we must first ask you to send us an email describing the situation. We
ask that you state clearly why you are dissatisfied or describe the issue in
detail as it will help us make the correct determination on how we should
handle it.
Return Policy:
To complete your return, we require either invoice number from eliquidhealth.com, or other proof of purchase directly from Healthy Vapes, Inc. If you have purchased your product from a retail location, please address your concerns directly with that retail outlet.
Return Shipping:
Return shipping is the responsibility of the customer. We recommend that you
consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
Refunds:
Once your return is received and inspected, we will send you an email to notify
you that we have received your returned item. We will also notify you of the
approval or rejection of your refund or other. If you are approved, then your
refund will be processed, and a credit will automatically be applied to your
credit card or original method of payment, within a certain amount of days. In
the alternative, you may request a ‘store credit’ at eliquidhealth.com.
Shipping:
We usually ship within 24-48 business hours of receiving your order. Please
allow for extra time for fulfillment on weekends and Holidays. Transit
time from that point is determined by the carrier such as USPS or DHL.
Late or missing
refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund
is officially posted. Next, contact your bank. There is often some processing
time before a refund is posted.